Exchanges of product can be made within 30 days of purchase. Exchanges for returned items will be processed upon receipt of the returned item. Please allow 7-10 business days for the exchange to be processed and shipped. The full amount of unused product will be exchanged for another flavor. Customer must arrange and pay for return shipping.
Questions about Returns or Exchanges should be sent to us at customerservice@smokeyusa.com.
Do you have a question or would like to speak to someone over the phone to place an order? Contact our team by completing the form below or by giving us a call during regular business hours.
USA Phone Orders: 1 (800) SMC-CHEW [1 (800) 762-2439]
Canada Phone Orders: 1 (888) 261-8666
Sorry, no foreign orders and no COD shipments.
*Any order placed before noon Central Time, Monday - Friday, will ship same day. Other orders will ship next business day. Free FedEx Shipping applies to any order shipped to CONUS except for those addresses that contain FPO/APO & PO Boxes which would ship via USPS.
